Refund Policy
Last updated: October 2025
Thank you for shopping at Pagan Isle Apothecary.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
Order Cancellations
Orders may be canceled within 24 hours of purchase if they have not yet shipped.
Once an order is processed or shipped, it can no longer be canceled or modified.
Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
206 Maymont Drive, Newport News, VA 23606 USA
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Lost or Stolen Packages
We are not responsible for packages marked “Delivered” by the carrier.
If your order is lost in transit, please contact us within 7 days of the estimated delivery date so we can help file a claim or issue a replacement if possible.
Refund Processing
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the transaction to appear on your account.
If you haven’t received a refund after that time, contact your bank or card provider first, then email us at info@paganisleapothecaryllc.com.
Contact
For refund or return inquiries, email info@paganisleapothecaryllc.com.
Please include your order number and any relevant photos to help us resolve your issue quickly.
